Education

Amna Omar

Experience Manager | Education, Communication and Media Outreach

Westminster International School, Islamabad

Islamabad · English, Urdu

Biography

Amna Omar is an education and stakeholder engagement professional serving as Experience Manager at Westminster International School, Islamabad. Her work connects student engagement, early years education, youth development, strategic communication and partnership building.

She contributes to teacher training, instructional design, school communication, career guidance and relationships between institutions, families and communities. Her interests include inclusive learning environments, digital education and student-centred approaches.

Before her work in education, she gained international customer sales and service experience with Emirates from 2006 to 2014, including professional training and travel across the United States and the Middle East.

Areas of expertise

• Education: Student Engagement
• Instructional Design
• Teacher Training (Workshops)
• Policy & Implementation
• EdTech & Digital Learning

Key achievements

Professional development in safeguarding, digital literacy, education counselling and AI for social professionals; school-based recognition for project delivery and coordination.

International experience

Europe · North America · Asia

Customer Sales & Service Expertise (Sept 2006 - Aug 2014): As a Senior Customer Sales and Services professional at Emirates, Amna delivered proficient customer service and sales support while handling customer inquiries, issues, and complaints in a timely and professional manner. She collaborated with team members to achieve sales targets and improve customer satisfaction, and consistently stayed updated on product knowledge and industry trends to maintain service excellence. Amna also identified opportunities for process improvement and implemented practical solutions to increase operational efficiency. A significant aspect of her role involved workshops and training, with extensive travel across the USA and the Middle East forming a regular part of her routine and professional learning. This international exposure strengthened Amna's capacity to adapt to diverse customer needs and work effectively across cultural contexts.

Engagement interests

Speaker · Panelist · TV / Radio · Podcast · Mentor · Training

Profiles reflect information provided for the directory. All engagements and arrangements are subject to individual confirmation. Private contact details are not published. For an engagement enquiry, contact Balance 360.